Account was deleted

My Mova account was deleted yesterday, I couldn’t log in and when untried it said that the account wasn’t active. Been using a P50 ultra pro for a few months now so that’s weird.

I opened a new account and added the p50 again.

I’m just giving this as feedback, so you can figure out what happened and that it won’t happen again.

Thank you.

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Dear user,
We fully understand how frustrating it is for you to have your account unexpectedly deactivated and be unable to log in normally. It is really confusing and troublesome that your P50 Ultra Pro, which you have been using normally for months, suddenly became invalid with a prompt that your account is inactive.

We appreciate that you have registered a new account and successfully rebound your device, as well as taking the initiative to report this issue to us. We have forwarded your abnormal account deactivation problem to our technical team for a dedicated investigation. We will identify the root cause and prevent similar cases of unexpected account failure or deactivation from happening to other users in the future.

We sincerely apologize for the poor experience this has caused you.