Docking issues

For the past few days, my vacuum cleaner won't dock. I've reset it multiple times, moved the docking station, erased the card, and reloaded it. Cleaned the sensors under and at the sides But the problem persists. What could be the cause?

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Hi there, thanks for your post. Could you let us know your device model?

P50

Hey there,

Thanks for reaching out, and sorry you're still having trouble with the robot not finding its base even after resetting and cleaning the sensors.

Let's go through some common reasons why this happens:

1. The base might be unplugged or moved
Can you double-check that the base is plugged in and still where you originally placed it?

2. Something blocking the base
Take a look at the base tray and the area around it — any objects in the way? If so, just clear them out.

3. The robot got stuck mid-clean
If the robot got stuck or gave an error during cleaning, that could throw off its navigation. In that case, just pick it up and place it back on the base manually.

4. The base is on an uneven floor
Make sure the base is sitting on a flat, level surface. If it's uneven, the robot might struggle to dock.

5. Possible system glitch
Try placing the robot about 1 meter in front of the base, then press the "Recall" button on the base and see what happens.

If none of that works, just reach out to us with your device's SN number and we'll have our tech team take a closer look.

Here's how to contact us:

Email: aftersales@mova-tech.com

Phone: +31 020 8967747 (Mon–Sun, 9:00–18:00)

Or you can just DM us here on the forum — we'll get back to you.

Hang in there, and let us know how it goes.